Rule n° 1
The tokyogamestory.com site managed by SARL TOKYO GAME STORY is subject to registration with the National Commission for Information Technology and Freedoms (CNIL) guaranteeing the confidentiality of information provided by customers.
Rule n° 2
For secure payment by credit card, your credit card details are encrypted using SSL (Secure Socket Layer) and never pass unencrypted over the network. Payment is made directly to the bank. tokyogamestory.com has no access to these details, and does not keep them on its servers. This is why they are asked again for each new transaction on our site.
Paypal payments are increased by 4% compared to the total amount (item + shipping costs), due to the fees that apply to this payment platform.
Rule n° 3
The shipping costs are the current rates of the Post Office, depending on the weight of the items and the delivery destination. All orders are shipped with a tracking number (available to you on your customer account / Order history) in order to offer maximum security in shipments. When purchasing you will have the choice of whether or not to insure your order. We strongly advise you to insure all orders from 50 € of purchase. Once payment is received, shipping is done within 12/48 hours. Delivery will be made within 1 to 5 working days depending on the service. Once the package has been sent, no order cancellation or refund can be made. Problems, damages and losses due to DHL, Post or Mondial Relay are not the responsibility of Tokyo Game Story.
Rule n° 4
The warranty allows you to exchange the product in the event of a problem or to have a credit note of equivalent value throughout our site. The warranty will only be valid if the game or console has been used under normal conditions. In the event of sudden out of stock, and if an item is unable to be shipped to you, Tokyo Game Story will provide a full refund of your purchase.
Returns will be considered on a case-by-case basis and shipping costs are, in principle, the responsibility of the buyer.
Your personal information will be kept for as long as necessary during the validity of your customer account.
If you wish to access, modify or delete your personal data, contact us by e-mail or by phone
You exercise your right to delete data concerning you, under the conditions described below;
A longer storage period is authorized or imposed under a legal or regulatory provision.
During this period, we put in place all appropriate means to ensure the confidentiality and security of your personal data, so as to prevent their damage, erasure or access by unauthorized third parties.
Access to your personal data is strictly limited to our staff and the delivery service.
We undertake not to sell, rent, transfer or give access to third parties to your data without your prior consent, unless we are forced to do so for a legitimate reason (legal obligation, fight against fraud or abuse, exercise of the rights of defense, etc.).
the CNIL requires that the data is no longer, except with the prior agreement of the client, used for prospecting purposes for more than 3 years from the end of the relationship with him.
In the event that the data have been transmitted by a third party, with the prior consent of the customer, they should not be kept for more than 3 years from their communication or from the last contact with him
In accordance with the law "Informatique et Libertés" of January 6, 1978 as amended and European Regulation No. 2016/679 / EU of April 27, 2016 (applicable from May 25, 2018), you have the right to access, rectify , portability and erasure of your data or limitation of processing. You can also, for legitimate reasons, oppose the processing of data concerning you.
You can, subject to the production of a valid proof of identity, exercise your rights by contacting our webmaster, if applicable. If you do not / no longer wish to receive our news and requests (by phone, SMS, post or email) and invitations, you have the option of telling us by mail.
For any further information or complaints, you can contact the National Commission for Informatics and Liberties (more information on www.cnil.fr).